Help centre
Frequently asked questions. If your question is not here, the address at the bottom reaches a person.
What is Sandar?
A streaming home for Afghan music — audio and video, drawn from a catalogue of hundreds of artists.
What's the difference between Free, Plus and Family?
Free gives you the full audio catalogue with ads, 128kbps, and 10 minutes of live radio a day — no video. Plus removes ads, unlocks the full video catalogue, 256kbps, offline downloads and unlimited radio, on one account. Family is everything in Plus across up to 3 separate accounts on one bill.
How does the free trial work?
Plus and Family both start with a 3-day free trial. Cancel anytime during or after — no phone calls, no retention flow.
Can I cancel anytime?
Yes. Manage your plan any time from Account → Manage billing, which opens Stripe's own billing page. Cancelling keeps your access until the current billing period ends.
Why can't I watch videos on Free?
Video costs roughly ten times what audio does to stream, so it's reserved for Plus and Family. Free stays fully audio, ad-supported. You can still browse the whole video catalogue without an account.
What is Kids Mode?
A family member can be switched to Kids Mode, which plays audio only — no video — everything else about their account works the same.
How do I add family members?
The Family plan owner can send invites from Account → Family members. Each invited person gets their own verified login, linked to your billing — up to 3 in total.
How does offline listening work?
On Plus or Family, tap the download icon on any audio track. It's cached on your device through your browser and plays back with no connection.
Do I need an account to listen?
You can play a few tracks a day without one. A free account lifts that, adds live radio and podcasts, and lets you save favourites and playlists.
I noticed a wrong artist or song name, or a licensing concern — who do I contact?
Email sandar@sandar.live. We review and act on rights or listing issues within 24 hours. There is more detail on where the catalogue comes from on the Licensing and rights page.
How do I delete my account?
Email sandar@sandar.live from the address on your account and we'll take care of it.
Still need help?
Reach us on Instagram at @appholik_appdev, or for anything Sandar-specific email sandar@sandar.live.